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Our Terms Shape How Your Account Works

When you open an account with bintaro 88, these terms set out what you can expect from us and what we need from you.

Account creation & verification stepsPayment method policiesWithdrawal and payout termsAccount suspension and closureDispute resolution process
Explore the Lobby Read FAQ
bintaro 88 Our Terms Shape How Your Account Works
HELP WITH TERMS

How to Reach Us About Your Account Terms

Team online

Live Chat

Open your account dashboard, scroll to the bottom, and tap 'Chat with Support'. Our team responds in English during 24/7 hours. Questions about withdrawal holds, deposit reversals and account limits are answered in real time.

Email Support

Send your question to [email protected] with your account email and a clear description of what you need. We reply within 4 hours with policy clarifications, account history details and guidance on appeal procedures.

Account Settings

Log in, go to Settings > Legal & Terms, and tap 'Request Policy Clarification'. We'll send you a direct response linked to your account within 2 hours, with references to the exact policy section that applies.

SECURITY & DATA HANDLING

How We Protect Your Account and Information

Account Verification

When you first open an account, we verify your phone number via OTP (one-time password). For withdrawals over Rp 5,000,000, we ask for a government-issued ID photo. This two-step process prevents fraud and protects your funds from unauthorised access.

Data Retention

We keep your account data for 7 years after closure, where local law permits. Login history, deposit and withdrawal records, and chat logs are encrypted and stored on secure servers. You can request a copy of your data in PDF format via account settings.

Payment Confirmation

Every deposit and withdrawal is logged in your transaction history with a unique reference number. DANA, OVO, GoPay and QRIS transfers show merchant confirmation within seconds. You can dispute any transaction directly from your wallet by tapping 'Report Issue'.

Cookie and Tracking Policy

We use cookies to keep you logged in, to remember your game preferences, and to prevent fraud. Third-party analytics track which lobby pages you visit but never see your payment details. You can disable tracking cookies in browser settings without losing account access.

Account Changes

To update your withdrawal address, email address or linked payment method, go to Settings > Account Details. Changes take effect after you confirm via OTP sent to your phone. Old payment methods remain visible for 30 days so you can verify past transactions.

Report Security Issues

If you suspect someone accessed your account, change your password immediately and contact support via live chat. We'll review your login history, flag suspicious activity, and walk you through account recovery steps within 15 minutes.

Questions About Your Rights and Our Terms

Log in, go to Settings > Account > Close Account, and select your reason. We process closures within 24 hours. Any balance is returned to your original payment method. Closed accounts cannot be reopened; if you want to play again later, you'll need a new account with fresh verification.

Yes. In Settings > Account Limits, you can set a daily or weekly deposit cap. Once set, the system blocks new deposits when your limit is reached. You can raise the limit after 7 days, but cannot lower it immediately. This limit applies across DANA, OVO, GoPay and QRIS combined.

Withdrawals to DANA, OVO, GoPay and QRIS usually clear within 5–15 minutes. Bank transfers take 1–2 hours on weekdays. Weekends and public holidays may add 4–8 hours. Amounts over Rp 10,000,000 require manual review and may take up to 24 hours.

Account suspension happens if we detect multiple failed login attempts, payment fraud, abusive chat behaviour in live tables, or gameplay from a country where access is restricted by local law. We send a warning email before suspension; you can appeal via support within 30 days with evidence you've corrected the issue.

If your DANA, OVO, GoPay or QRIS deposit doesn't appear in your wallet within 20 minutes, open live chat with your transaction reference number and we'll investigate. If your payment processor reversed the transfer, we'll help you contact them; if we confirm the error, we manually credit your account.

All login credentials are encrypted end-to-end. Payment details (card numbers, phone numbers, bank accounts) are never stored on our servers; your payment processor holds them directly. We never share your data with third parties without your consent, where local law permits. Data breaches are reported to you within 48 hours.

No. Your password is required to log in, and any new login from an unrecognised device triggers an OTP sent to your registered phone number. If your phone is lost, contact support immediately and we'll lock your account until you verify your identity via photo ID and a security question only you know.

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